Your feedback and why it matters to us

Following the success of last year’s survey, which resulted in an impressively high Net Promoter Score (“NPS”) of 62.03, it’s more important than ever that the service we deliver lives up to (and exceeds) your expectations.

That’s why our annual Voice of Client survey is so important to us. It helps us to understand more about your experience of working with us and what you think about our firm; something we are keen to know following our milestone 100^th birthday.

There are many reasons why your feedback is so important to us – as we’ve set out below. 

1. We want you to receive an outstanding service

The more we know about your views, the better your experience of working with us can be. Your feedback gives us valuable insights into what we're doing well and where we can work harder to improve your experience. That helps us to make sure how we work with you meets and exceeds your expectations.

2. We can only fix what we know

We're committed to acting on your feedback and listening to what you tell us. Our short survey always has at least one open, free form question letting you give your views, even if your thoughts don’t quite fit into one of our questions.

Look out for your unique survey link launching our 2022 Voice of Client in September. As we did last year, we will donate £5 split between three charities for every survey completed.

In the meantime, if you have any questions, please don’t hesitate to get in touch with your usual Hymans Robertson consultant.

We look forward to feeding back our survey results to you in Autumn 2022.