23 December 2024
3 min
At Hymans Robertson, our clients are at the heart of everything we do. Their needs, experiences and feedback help shape the services we offer, and our firm as a whole. Our Voice of Client survey offers us the valuable opportunity to reflect on what we’ve done well and, as always, to explore how we can improve.
Our feedback highlights that we don’t take a ‘one size fits all’ approach. We’re committed to delivering a high-quality, tailored service in a friendly, jargon-free way that ensures our clients feel at ease. The insights from this year’s survey will help us further understand the long-term impact of our work, not just from the perspective of individual clients, but firm-wide as well. This feedback is vital in tracking our progress and ensuring that we continue to be the best for both our clients and colleagues.
We’ve summarised our Voice of Client results in this handy video, which you can view by clicking below.
2024 has certainly kept us busy. In between client work, we’ve managed to fit in over 2,300 volunteering hours and welcomed 260 new colleagues. We’ve been recognised across our industry through awards, such as Workplace Savings & Benefits 'Pension Consultant of the Year' and DEI Excellence award (a first for us!), while our colleagues were also recognised industry-wide too in the Women in Pensions Awards and the LGC Investment Awards.
We’re incredibly proud of our place in the Top 75 of The Social Mobility Index for the second consecutive year. This achievement underscores our continued efforts to attract diverse talent and ensure our workforce reflects the UK population.
Our commitment to Diversity, Equity and Inclusion (DEI) has remained a central focus. This year, we’ve continued to make great strides in fostering a culture of belonging through our eight network groups: LGBTQ+, Neurodiversity, Race, Multi-cultural, Disability, Working Parents, Social Inclusion, and our newest network group, Women in Modelling & Tech. These networks continue to open up conversation and support our colleagues in being their authentic selves.
In our industry, we’ve been sharing best practices on DEI. Earlier this year, we collaborated with the Pensions Equity Group on ‘Mind the gap: Reducing the gender pension gap’, a guide for employers to address the gender pension gap, providing a list of actions to take to help address the gap and work to reduce it. Also, our DEI business partner delivered a session to a pensions industry client, sharing lived experience of neurodiversity.
Since achieving our B-Corp certification in 2023, we joined the Better Business Act coalition, a movement towards positive change across the business landscape in the UK driven by B Lab. This aligns closely with our purpose, to positively impact financial futures while minimising our environmental footprint and giving back to our communities.
We’ve also made significant progress this year in reducing our carbon emissions. In 2020, we pledged to halve our 2019/20 core carbon footprint of 1988 tCOe by 2025. We're delighted to have already achieved that goal in 2022/23 and again in 2023/24, when the like-for-like figure was 855 tCO2e!
While we’re proud of all we’ve accomplished in 2024, we’re always focused on the future. In 2025, we’ll continue to build on the progress we’ve made. Our ‘Close the Loop’ programme will allow us to reconnect with client teams to discuss specific outcome of the Voice of Client survey and ensure we continue to deliver exceptional service.
We’ve already started making exciting plans for 2025. In 2023, we refurbished our London office to the highest sustainability standards, earning a gold SKA rating from the Royal Institute of Chartered Surveyors. In 2025, our Edinburgh office is next, and we can’t wait to get settled in.
DEI will remain an important focus for us in 2025. We’ll continue to support and celebrate our diverse workforce, while evolving our DEI initiatives, which we hope will continue to benefit both our colleagues and our clients.
Here’s to building better futures in 2025.
As always, if you have anything you'd like to discuss, please get in touch.
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